On Sunday 10th May 2020, Prime Minister Boris Johnson unveiled initial guidelines about easing the coronavirus lockdown. As a result, we have put into action our strategy for moving forward with buying or selling and have set out below the procedures we have put in place to keep our clients and customers safe. This will be implemented as from 13th May 2020 & will be regularly reviewed.

Market Valuations

• As usual, all market appraisals will be by appointment only and carried out by one of the directors
• Before entering your home, we will use hand sanitiser and put on a face mask. Please do not be offended, but we will not shake hands or accept any refreshments
• We will avoid touching any surfaces during our visit and at all times will follow the government guidelines regarding social/physical distancing
• We will not bring or leave any marketing material or paperwork at the property
• After we have completed our inspection and had a brief discussion with you (to better understand how we can help), we will return to our  office to carry out further market research and will report back to you by telephone or email with our recommendations

Viewings

• All viewings will be by appointment only
• No more than two people (& only from the same household) to attend any viewing with ourselves; the property will be vacant with the vendors not present (where possible)
• We will offer all buyers a warm welcome, however we will not be shaking hands
• We will not bring or provide any brochures/documents – please advise us if pdf copies need to be sent by email in advance
• Each buyer will be required to use hand sanitiser before entering the property and will be provided with a face mask if required.
• Please do not touch any surfaces during the viewing
• The agent conducting the viewing will also use hand sanitiser and wear a face mask
• A viewing appointment will be limited to 15-20 minutes & there will be no consecutive appointments
• At all times we would ask you to follow the government guidelines regarding social/physical distancing

Important

There are two elements that are critical & have precedence over whether an appointment goes ahead:

• If there is a restrictive change in Government guidelines or if the property’s owner is self-isolating due to being within an ‘at risk’ category
• If you feel unwell prior to your market appraisal/viewing appointment or have been in contact with someone that has had C-19 symptoms, been in isolation recently or has just returned from travelling abroad, we request that you call our office to cancel the appointment. The appointment will then be rearranged for a future mutually convenient date.Norton Rickett, 12 May 2020