Thank you so much for the picture which is laden with happy memories of our years at Thatch End. Before embarking upon our move we met with numerous estate agents and never regretted our final choice of Norton Rickett. Between the three of you we were guided, supported, advised and even cajoled in equal measure. The expectations you set were realistic and this gave us a sense of security. The process is stressful, protracted and complex, but at each stage you held our hand, always courteous, always friendly, wise, thoughtful and considerate. Your regular contact kept us informed and involved. We are most grateful. Dec 17