I felt you were responsive to our needs and understood we had a tenant who was extending the agreed date they were supposed to leave, and accepted we were not ready to fully market the property. It was clear you understood your clients and what they wanted and this resulted in an offer. You were helpful in indicating what the clients would be prepared to increase their offer to and what we should accept which resulted in an accepted offer. Throughout the whole process Louise was always attentive and had detailed knowledge of our case which was reassuring. It was always easy to get hold of you or Louise and calls were always returned when promised. Overall we were very pleased with the way you managed the sale process. May 18